The short version: cancel any time to stop future charges, and because you get the data the moment you subscribe, we generally do not refund time or reveals already used.
Paid plans are billed monthly, in advance, and renew automatically until you cancel. You can cancel any time from your account page. You keep access to the end of the period you have already paid for and you are not charged again. We do not pro-rate the unused part of a period, because you keep full access through the end of it.
New users can start with a limited trial. We will tell you when it ends and when the first charge lands. Cancel before then and you are not charged at all. Leave it running and the plan begins on the normal terms.
You get access to buyer data and contact reveals immediately, so we generally do not refund a billing period or reveals you have already spent. The way to avoid the next charge is to cancel before your renewal date.
Each plan includes a number of reveals per cycle, and one reveal unlocks one buyer's contact details. Reveals reset each cycle and do not roll over. Once you have revealed a buyer you can look at them again for free. Unused reveals are not refundable at the end of a cycle.
This is different from changing your mind, and we treat it differently. A duplicate charge, a charge after you cancelled, or a clear billing error on our side: email us within 30 days and we will look into it and make it right.
If we suspend or close an account for breaking the terms, for example reselling our data or sharing a paid login, that closure does not come with a refund.
Questions about a charge: smoothintelligence@proton.me.